Troubleshooting Guide - Tournament Games for Android


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Tournament Games for Android FAQs Page

What to Try First

White Screen Issues

Sending Error Logs

Retry Pop-up Box

Application Suddenly Stops

Mobile App Support

Connect with Tournament Games

Contact Tournament Games



What to Try First


When any issue occurs that is not easily fixed by closing and reopening the application, always attempt to stop the program and clear the cache first. This resolves 75% of all problems.



To stop and clear the cache:





Open your application manager





Select Tournament Games from the application list





Click "Force Stop" and then confirm by clicking "Ok"





Click "Clear Data" and then confirm again by clicking "Ok"


Mobile Tournaments for Android
More Games Coming Soon!


Aim-n-Aider Pool will soon be added to the list of available tournaments for Android Mobile. Also in the works, Trick Bowling will also be added to the lineup very soon!

You can download the Game Platform free from the Google Play Store or search the App Store for TournamentGames.com for Mobile.



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White Screen Issues



If the application encounters issues while running due to other applications and actions that are running in the background, sometimes you will encounter a white screen. If stuck on this white screen, return to the home screen of your mobile device. Then check to make sure that other programs or updates are not running in the background and attempt to relaunch the application. If you still encounter issues, Contact Support.

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Sending Error Logs



When you encounter any type of error within the app, please take a moment to send us your error log file. You can do this by clicking "Help" in the upper right hand corner and scrolling down and clicking the button that says "Press Here to Send Us Your Log File."

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Retry Pop-up Box



If the application takes too long to contact our server at any point you may encounter a retry pop-up box. If this occurs, simply choose "Yes" to allow the software to attempt to contact the server again. Usually this will allow you to continue with what you were doing when the problem occurred.

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Application Suddenly Stops



If the application cannot stay open for whatever reason, you may encounter an error message that states that the software has suddenly stopped. If this occurs, please click "Report" so that we have a record of the issue and can work to resolve it as soon as possible.

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Mobile App Support


Contact Mobile Support by:

Email at debra@tournamentgames.com

or Phone at: 1-888-590-4866

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Connect with Tournament Games


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Contact Tournament Games


Email: support@tournamentgames.com
Phone: (888) 590-4866
Fax: (615) 443-9990

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